Support
Write to hello@naylosystems.com — a person reads it.
Quick fixes worth trying first
“I can’t sign in”
- FormFlow accounts come by invite from your company — there is no public sign-up. If you’ve never signed in, check your work email for the invite, or ask whoever runs your workspace to send one.
- Forgotten password: tap “Forgotten your password?” on the sign-in screen. It emails a one-time code; the code plus a new password gets you back in.
- Signing in needs signal. If you’re somewhere dead, the app will still open for the person who last signed in on that phone.
“My form hasn’t arrived”
- A form finished with no signal waits on the phone and sends itself when coverage returns — the outbox badge on the tab bar counts what’s waiting.
- It survives signing out and even the app being closed. If it still shows as waiting hours after you’re back in signal, open the app and leave it on screen for a minute, then tell us.
“A document won’t open offline”
- Documents are saved to the phone when the app syncs. If one says it isn’t saved, tap Sync in the top bar next time you have signal, then try again in the dead zone.
- Very large files (over 10 MB) are deliberately not saved to the phone — those need a connection.
“I can’t see a form / screen someone else can”
- Almost always your badge (role) or your site: access follows what your workspace gave you. Ask your admin — it’s a one-minute change on their side.
Writing to us
Include what you can of this — it usually halves the back-and-forth:
- What you were doing, what you expected, and what happened instead.
- A screenshot, if the problem is visible.
- Phone make and model, and whether you were on the app or the website.
- Your workspace name. Never send your password — we will never ask for it.
Account and data
What we hold and where it lives is in the privacy policy. To have your account and its data deleted, see Delete your account.